At mytradingchart.com, we strive to provide high-quality educational content and services. We understand that sometimes plans change, and you may need to request a refund or cancel a service. This policy outlines the terms and conditions for refunds and cancellations.
2. Refund Policy
Courses and Subscriptions:
Refund Eligibility: If you are not satisfied with a course or subscription, you may request a refund within 14 days of purchase. To be eligible for a refund, you must not have completed more than 20% of the course content.
Refund Process: To request a refund, please contact us at [Insert Contact Email] with your order details and the reason for the refund. We will review your request and process the refund within 7-10 business days if it meets our eligibility criteria.
Non-Refundable Items: Certain items, such as downloadable content and one-time events (e.g., webinars), are non-refundable. These items will be clearly marked as non-refundable at the time of purchase.
3. Cancellation Policy
Course Enrollment:
Cancellation Before Start Date: You may cancel your course enrollment up to 24 hours before the course start date for a full refund. Please contact us at [Insert Contact Email] to request a cancellation.
Cancellation After Start Date: If you cancel your enrollment after the course has started, you may be eligible for a partial refund based on the percentage of the course completed. Please contact us for more details.
Subscription Services:
Monthly Subscriptions: You may cancel your monthly subscription at any time. Your subscription will remain active until the end of the current billing cycle, and no further charges will be made.
Annual Subscriptions: If you cancel an annual subscription, you will receive a prorated refund based on the remaining months of the subscription period.
4. Contact Us
If you have any questions or need assistance with a refund or cancellation, please contact us at [infotechrk93@gmail.com]. We are here to help and will do our best to resolve any issues promptly.
